Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using A&W Malaysia WhatsApp Ordering (the “Service”) powered by VOX (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any
part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit/debit card information.
Order refund only applicable for the below circumstances:
(a) Goods Discontinued
(b) A&W Restaurant has failed to deliver the Goods within a reasonable time
(c) Wrong Goods delivered
For Pre-Order Goods, refund is not applicable.
Refund option will be offered to the Buyer as below:
Option 1: Goods exchange
Goods exchanged with other Goods listed in the platform Menu, with equivalent value. If the value of the new Goods exceeds the amount of the original Goods, the difference thereof should be paid by the Buyer. If the value of the new Goods is less than the amount of the original Goods, the difference thereof will not be refunded.
Option 2: Full refund
For Buyer that choosing the online banking method (through our payment gateway iPay88) we will notify our payment gateway service provider to cancel the relevant transaction There is estimated of 7 to 14 working days for the refund process, and the refund amount will be shown on the Buyer’ Credit Card statement, or a copy of bank slip will be forwarded to the Buyer.
For Return Policy, under normal circumstance, there will be NO EXCHANGE, RETURN OR REFUND of any Goods that are purchased, regardless if the products have been picked-up, opened or unopened in part or wholly.
Once an order is placed, neither cancellation nor modification is allowed. A&W (Malaysia) is not liable to provide a refund once an order is made and payment has been received.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by us. We has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that A&W Malaysia Sdn Bhd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Menu & Pricing
Prices and information are effective immediately and subject to change without prior notification. Meal deals and pricing may differ for Dine-in / Takeaway and Delivery. Prices are inclusive of prevailing GST.
If you have any questions about these Terms, please contact us at A&W (Malaysia) Sdn Bhd (5168-X)
Address: No 1, Jalan Nilam 2, Taman Perindustrian Teknologi Tinggi, 47500 Subang Jaya, Selangor
Phone: 03-5888 7600
Email: [email protected]